Not Receiving a Registration Confirmation? Back
Feb 9, 2015
In the last several weeks we have had several customers contact us because they did not recieve their registration conformation and we unable to complete the registration process as the result.
We apologize for any inconvience this may have caused but we are finding that most everyone's confirmation has ended up in their SPAM folder.
Please check your SPAM folder before contacting us concering account activation. This folder may not be easily accessable from your smart phone or mobile device and seems to be overlooked by gmail users. If you attempted to create an account before 2/10/15 your account has already been updated to active.
Once you locate your conformation email we strongly suggest adding to your safe senders or contacts list to ensure that future emails are properly delivered into your inbox.
Thank you for your patience and support,
The Photos by Grumpy Team
Tip: Before creating your account add to your address book to eliminate potential email delivery issues.